What are the Security & Privacy?

Safe payments option: We never share personal details with any third parties without customer consent.
Secure personal details: We always protect privacy and keep personal details safe and secure.

Safe to shop on ManikSun Store. How will my information be used?

We care about our customers’ privacy and data security.

Please follow for safe shopping:

• Create a Strong Password.
• Monitor Your Account.
• Beware of Phishing Scams.
• Privacy Policy - How and Why We Use Your Information

We use the personal information that we collect for various purposes, including to develop, improve, support, and provide the Service, allowing you to use its features while fulfilling and enforcing our Terms of Use. We may use your personal information for the following purposes:

• Create and maintain user account.
• Orders and delivery of products.
• Communicate/support customer.
• Any promotions or events.
• Marketing.
• Fraud prevention and security.
• Compliance and legal obligations.

What is the shipping policy?

We currently offer free standard shipping for major orders over US $99.00. Fastest delivery in 5 business days. Shipping and delivery prices and timelines may vary based on shipping location. For more details, please visit the return and refund page.

How to exchange an item?

Unfortunately, we do not offer exchanges at the moment, but we accept a new order and initiate a return of the existing order. Almost all items are eligible for returns and refunds within 30 days from the purchase date. The few exceptions are for:

- Items specifically labeled as non-returnable.
- Some free gifts.
For more information about our return and refund policy, please visit the return and refund page.

What if I received an item damaged or not as described/wrong item?

To report an item as damaged or not as described, you will have the option to choose your return method. Select your return and refund methods, then click ‘Submit’. Print and tape your return label to the outside of your return package. The return order is free. Mail out your package at the nearest USPS or UPS location, and you’re done.

Can I change return options?

If you have not mailed out your package yet, you may cancel the existing return request and submit a new order with a different return method.

How long do I have to return something?

Almost all items are eligible for returns and refunds within 30 days from the purchase date. For exceptions, please visit the return and refund page.

What is my order status?

ManikSun Store sends an email with tracking information once your order has shipped. After completing an online order, you will receive an email confirming the purchase with an order number. Order numbers can be used as a reference if additional support is needed. If the email is lost or deleted, you can track orders through your online account.

What is customer support?

You may contact us via email or phone.

How to create an account?

Select the Login/Register option at the right of the search bar at the top of any page.

• Click on Create an Account.
• Enter your email address.
• A link to set a new password will be sent to your email.
• Enter/create your password.
• Each user should create their own online account.

How do I sign in and out of my online account?

You must register to create your online account. Sign in to your online account using the steps below:

• Select the Login/Register option at the right of the search bar at the top of any page.
• If you already have an account, complete the two required fields: email and password.
• Click on Log in.

Sign out:

• Select the account dropdown at the right of the search bar. Click Log Out at the bottom of the account options.

How do I update my account, billing, or shipping information?

You can update or add personal information like name, phone number, billing or delivery address, and payment method to your account.

• Select the Login/Register option at the right of the search bar at the top of any page.
• Sign in to your online account.
• Navigate to the My Account page and select an option from the list.
• Click the Save button once you complete the changes.

How do I change my payment method?

Adding a payment method:

• Sign in to your online account.
• From the Account Information page, select Payment Methods.
• Enter card information.
• Click on Add Payment Method.

How do I change my password?

• Select the Login/Register option at the right of the search bar at the top of any page.
• Sign in to your online account.
• Navigate to the My Account page > Account Details.
• Enter your current password and then type your new password.
• Click the Save button once completing the changes.

Lost your password?

Reset it using the steps below:

• Select the Login/Register option at the right of the search bar at the top of any page.
• Click on the Lost your Password? link.
• Enter your username or email.
• Click on Reset Password.
• A password reset email will be sent to the email address on file for your account, but it may take several minutes to appear in your inbox. Please wait at least 10 minutes before attempting another reset.

How to pay taxes?

We are required by law to collect all taxes based on where the order is being processed. You’ll see the estimated sales tax during the checkout process. Actual taxes will be charged based on your delivery address, depending on state and local laws.

How do we calculate item pricing & fees?

All prices are shown in US dollars. Prices, unit prices (for weighted items), and available quantities may vary by date. You will select the desired quantity of an item and be shown a maximum price that will be charged for the selected quantity. Your order will be charged only for the actual weight or volume delivered. A delivery charge, as shown at checkout, if applicable, may also be payable by you. The final taxes and fees will be calculated on the day your order is delivered.

User Requirements and Registration

You must be at least eighteen (18) years old to use our services. Minors under 18 and at least 13 years of age are only permitted to use our website services through an account owned by a parent or legal guardian with their appropriate permission or under their direct supervision. Certain products may be intended for individuals of specific ages or “mature audiences” only. By ordering such products, you certify that you are old enough to view, use, own, or receive them. We are not responsible for third-party content that you may find offensive, indecent, or objectionable.